Frequently Asked Questions
Not sure how to re-order?
Have you missed the order deadline?
Can’t decide on what to wear for your photos’
The following links provide details and answers to commonly asked questions in the different areas of the photography that we provide.
ELEMENTARY
Getting ready for photo day.
Solid colours are best and longer sleeves focus attention on the face and are recommended for close-ups Try to coordinate your attire from head to toe.
FORGOT TO HAND IN MY ORDER FORM ;Nil MISSED TH`{` DEADLINE DATE.
Just mail in your order to the address on the form and you’ll receive your photos approximately 2 weeks later
I'M NOT HAPPY WITH MY CHILD'S EXPRESSION.
We always come back to a school after the first photo day for retakes and to photography students that were absent. Just have your child come in on that day and
we’ll photography them again ensuring a better photo for you. There is no charge for retakes
WILL I RECEIVE THESE PHOTOS IN TIM`{` TO MAIL THEM OUT FOR CHRISTmas?
All photo packages are delivered 2 1(2 weeks after the deadline date and photo dates are scheduled with Christmas delivery in mind.
SECONDARY
I FORGOT TO HAND IN MY ORDER ENVELOPE ON PHOTO DAY.
A photo was taken regardless of package purchase for the yearbook and an ID card. If you are happy with your ID card photo just bring in your order form on retake day and tell the photographer you would like a package from that photo – no need to take another photo. If you are unhappy with your ID cord photo then we’ll take another photo for your package and we’ll print a new ID card for you.
I am uncomfortable pre-paying for a photo package I might not like.
This is common for parents of students just starting in□ Secondary school. DO NOT WORRY! We currently do not offer proof programs in Secondary schools. They’re very hard to coordinate in a large school. If you ore not happy for any reason with your photo package just have your child come in on retake doy, return the package to the photographer and we will take another photo and print a new package at no charge – we do not say no to retakes!
I like my ID Card photo, can I order a package?
Yes, you can. Go to the school office to get an order form or contact us and we’ll send one to you. Fill out the form, choose a package and mail it to the address on
the form and we’ll print and ship your package.
Do the retakes get into the yearbook?
Yes, we make sure to send the yearbook sponsor □11 of the retakes before their deadlines.
GRADUATION
When do I receive my Grad photos?
Grad photos take about 4 weeks to process depending on the time of year. Oct. to Jon. ore very busy times so it takes a while longer to process orders. Feb. to
June things ore slowing down so turnaround is a little quicker.
What about retouching?
All images that we print for grads ore completely retouched. Blemishes and imperfections are aromatically done. If you have any other retouching such as
birthmarks or scars you’ll need to add o note requesting it to be done. These con be done at no charge as long as they are fairly simple. Any extra retouching
required (excluding braces) need to be quoted.
Can you remove Braces?
We can remove braces about 7S% of the time. There are some limitations when it comes to braces and tooth size. The order forms asks you to e-mail us your
grads name and the pose you would like to have braces removed, we will respond as soon as possible to let you know if it can be done.
I missed the order deadline?
Don’t worry if you’ve missed the deadline. We keep all files for 10nb years so you con place your order at anytime without any extra charges. The deadlines ore
for order pick up at the school. If you ore not ready to place your order by the deadline just moil it in and we’ll take care of it once we get it.
Do the retakes get into the yearbook?
Yes, all retakes make it into the yearbook.
